What if I have a problem?
Internal Grievance Procedures: What to do if you have a problem.
| Problem | Talk to | Options |
| Problem with Homestay | Talk to your host. If you cannot then talk to… | International Director: Ms Brownie |
| ESOL teacher: Ms Richardson | ||
| Problem with study or your subjects | You can talk to… | International Director: Ms Brownie |
| Academic and Pastoral Leader: Mrs Reeves | ||
| Your subject teacher | ||
| Problems or questions about your visa, school, homestay fees, enrolment | Talk to… | Contact NZ Immigration |
| International Director: Ms Brownie | ||
| Problem with your health | You can talk to… | Your homestay (they can help you go to the doctor if necessary) |
| International Director: Ms Brownie | ||
| Guidance Counsellor: Ms Lauder | ||
If you have a big problem and have talked to these people, but you are still not happy, you / your parents can either write to the Principal (Mr Murray), or the School Board of Trustees.
If, after contacting the Principal / Board of Trustees your problem is not solved, you can contact https://www.istudent.org.nz/ This is the appointed operator of the International Students Contract Dispute Resolution Scheme (DRS), which was set up to resolve financial and contractual disputes.
For further information please read the International Student Contract Dispute Resolution Scheme Rules 2016
Make a formal complaint about an organisation
To make a formal complaint about an organisation:
- Download the formal complaint form
- Send your completed complaint form, along with any supporting evidence, to:
The Complaints Officer
Quality Assurance Division
P O Box 160
Wellington 6140
Or email a scan of your completed form, along with scans of any supporting evidence, to qadrisk@nzqa.govt.nz.
If you need more information on the complaints process, contact NZQA on 0800 697 296.