What if I have a problem?

Internal Grievance Procedures: What to do if you have a problem.

Problem Talk to Options
Problem with Homestay Talk to your host. If you cannot then talk to…                International Director: Ms Brownie
ESOL teacher: Ms Richardson
Problem with study or your subjects You can talk to… International Director: Ms Brownie
Academic and Pastoral Leader: Mrs Reeves
Your subject teacher
Problems or questions about your visa, school, homestay fees, enrolment      Talk to… Contact NZ  Immigration
International Director: Ms Brownie
Problem with your health You can talk to… Your homestay (they can help you go to the doctor if necessary)
International Director: Ms Brownie
Guidance Counsellor: Ms Lauder


If you have a big problem and have talked to these people, but you are still not happy, you / your parents can either write to the Principal (Mr Murray), or the School Board of Trustees.

If, after contacting the Principal / Board of Trustees your problem is not solved, you can contact https://www.istudent.org.nz/ This is the appointed operator of the International Students Contract Dispute Resolution Scheme (DRS), which was set up to resolve financial and contractual disputes.

For further information please read the  International Student Contract Dispute Resolution Scheme Rules 2016

Make a formal complaint about an organisation

To make a formal complaint about an organisation:

  • Download the formal complaint form
  • Send your completed complaint form, along with any supporting evidence, to:

The Complaints Officer

Quality Assurance Division

P O Box 160

Wellington 6140

Or email a scan of your completed form, along with scans of any supporting evidence, to qadrisk@nzqa.govt.nz.

If you need more information on the complaints process, contact NZQA on 0800 697 296.